Kwik Smart Return Policy

Return Policy (Translation & Summary)

General Return Terms

Users can cancel a purchase without providing a reason. A return request must be submitted within 14 days of receiving the product.The completed request form should be sent via contact form: https://kwik-smart.ge/en/about#contact

Non-Returnable Products

Returns are not accepted in the following cases:

The product costs less than 30 GEL

Perishable or short-shelf-life items

Sealed items whose packaging was opened, affecting hygiene or health safety

Items that were mixed inseparably with other products upon delivery

Hygiene-related products

Opened sealed audio/video recordings or software

Items showing signs of use or damaged packaging

Products missing required documentation (warranty, manual, accessories, etc.)

Defective Products

If a factory defect is discovered after 14 days, users must contact the service center specified in the warranty document.

Return Processing Times

Tbilisi: Within 3 business days of request submission

Outside Tbilisi: Within 5 business days

Refund Policy

After the product is returned, KWIK will review the request within 24 hours.

If approved, the refund will be processed within 5-7 business days.

If the return request does not comply with the policy or Georgian law, the product will be sent back to the user.

Refunds are issued only via bank transfer to the card used for the original purchase.

Return Shipping Cost

The cutomer covers the cost of return shipping.