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Return Policy (Translation & Summary)
General Return Terms
Users can cancel a purchase without providing a reason. A return request must be submitted within 14 days of receiving the product.The completed request form should be sent via contact form: https://kwik-smart.ge/en/about#contact
Non-Returnable Products
Returns are not accepted in the following cases:
The product costs less than 30 GEL
Perishable or short-shelf-life items
Sealed items whose packaging was opened, affecting hygiene or health safety
Items that were mixed inseparably with other products upon delivery
Hygiene-related products
Opened sealed audio/video recordings or software
Items showing signs of use or damaged packaging
Products missing required documentation (warranty, manual, accessories, etc.)
Defective Products
If a factory defect is discovered after 14 days, users must contact the service center specified in the warranty document.
Return Processing Times
Tbilisi: Within 3 business days of request submission
Outside Tbilisi: Within 5 business days
Refund Policy
After the product is returned, KWIK will review the request within 24 hours.
If approved, the refund will be processed within 5-7 business days.
If the return request does not comply with the policy or Georgian law, the product will be sent back to the user.
Refunds are issued only via bank transfer to the card used for the original purchase.
Return Shipping Cost
The cutomer covers the cost of return shipping.
